At T Dot UK Limited, providing an exceptional customer experience is our
top priority. If you would like to express your dissatisfaction with any
of our services, please follow our complaints procedure below. If you have
a complaint about your lender, please get in touch with that lender
directly.
Please provide a detailed description of your complaint along with your
contact information to our Compliance department at:
[email protected]
You may also direct your complaint to us by post or by telephone:
T Dot UK Limited
c/o Compliance Department
Suite A, Floor 2
Avalon,
26-32 Oxford Road,
Bournemouth
BH8 8EZ
Telephone: 0120 212 2280
Upon receipt of your complaint, we will do our best to resolve it by the
end of the next business day.
If we’re unable to do this, we will send you a prompt written
acknowledgment of your complaint within two (2) working days and advise
you who is handling it. In addition, we will provide you with a copy of
our complaints handling procedure.
The complaint process might require an internal or external investigation,
which may result in a longer resolution time. If we need to investigate
your complaint further to respond fully, we will tell you and keep you
regularly updated. Please note that complicated complaints might prompt a
comprehensive investigation. We will send our final response as soon as
possible, but in any case, within a maximum of eight weeks of receiving
your complaint. We regret that not all complaints can be resolved to the
satisfaction of the customer.
If you are unhappy with our response to your complaint, you may contact
the Financial Ombudsman Service (FOS) for their consideration. The website
for the FOS is
http://www.financial-ombudsman.org.uk
Please contact the Financial Ombudsman Service within six (6) months of
receiving our final response.
Note: Please ensure that you are contacting the FOS
concerning the correct party. We are a brokerage service and not a lender.
We do not make credit decisions, issue loans, or engage in collection
activity. Don’t hesitate to contact us if you have a question about the
identity of your lender.
– You can complete a complaint form via the Financial Ombudsman
Website:
https://help.financial-ombudsman.org.uk/help
– Email:
[email protected]
– Telephone:
08000234567(calls to this number are now
free on mobile phones and landlines)
03001239123(calls to this number cost no
more than calls to 01 and 02 numbers).
If you would like to make a complaint to our regulatory body, please use
the details below:
0800 111 6768 (freephone) or
0300 500 8082.
At T Dot UK Limited, we understand that managing finances can be a
challenging and stressful task, especially when facing difficult life
circumstances. As an FCA and ICO regulated credit broker, we are committed
to providing a supportive and inclusive environment for all our consumers,
particularly those who may find themselves in vulnerable situations. This
policy outlines our dedication to ensuring fair treatment, transparency,
and assistance to vulnerable consumers.
We recognize that vulnerability can take many forms, and it is not always
visible to others. It may arise from financial difficulties, health
issues, life events, or other personal circumstances. We want to assure
our consumers that we are empathetic to their needs and committed to
providing the necessary support during their financial journey.
It is essential to understand that T Dot UK Limited is a broker, not a
lender. Our primary function is to assist consumers in finding suitable
loan options from our panel of FCA regulated lenders. By applying through
our websites, we aim to match consumer applications with lenders who can
offer appropriate financial solutions based on their individual needs and
circumstances.
As a regulated credit broker, we ensure compliance with the relevant
regulators. This ensures that all interactions with our consumers,
particularly vulnerable ones, are handled with the utmost care and adhere
to the highest standards of consumer protection.
We uphold the principles of Consumer Duty, ensuring that all our consumers
are treated fairly, ethically, and transparently. We provide clear and
easily understandable information about our services, including the terms
and conditions, application process, how to opt-out and contact
preferences.
We respect your privacy, and we understand that some consumers may wish to
opt-out of applications.
If you consider yourself as a vulnerable consumer and wish to request a
hold on any applications, we are here to assist you. Please reach out to
us by sending an email to
[email protected] and ask for us to put a hold on
any applications.
Please get in touch should you have any questions or concerns. We are
happy to help.
The protection of your personal and financial information is of the utmost
importance to us. We maintain robust data protection and security measures
to ensure that your information is always safeguarded, in compliance with
relevant regulations.
For more information about how we obtain, use, and store your data, please
see our Privacy Policy here:
https://t.uk/b-privacy/
We are committed to improving our services and support for vulnerable
consumers. Your feedback is invaluable to us, and we encourage you to
share your thoughts and experiences to help us enhance our practices
further.
At T Dot UK Limited, we firmly believe that through this comprehensive
vulnerable consumer policy, we can better serve and support all our
consumers during challenging times. Our commitment is to empower you with
the knowledge and assistance needed to make informed decisions and
navigate your financial concerns with confidence. We are here for you
every step of the way.
Email: [email protected]
Phone: 01202 122280
Postal Address:
T Dot UK Limited
Suite A, Floor 2, Avalon,
26-32 Oxford Road,
Bournemouth,
BH8 8EZ
We’re here to assist you and address any questions you may have.
Minimum Loan Term is 1 month. Maximum Loan Term is 36 months. Representative Example: £1,000 borrowed for 18 months. Total amount repayable is: £1564.59. Interest amounts to £564.59, annual interest rate of 59.97% Representative APR: 79.5% (variable).